O'Reilly logo

ISO 9001:2015: Understand, Implement, Succeed! by Paul Palmes, Alka Jarvis

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

8. Clause 7: Support

Clause 7.1: Resources

Quality products and service assist the organization in maintaining its customer base, improving customer satisfaction, increasing customer loyalty, and reducing the risk and cost of replacing nonconforming products and services. The basic business model for most organizations is to develop products or services and to make a profit by selling them to potential customers. The customers have certain quality expectations when they buy these products and services; if these expectations are not met, the business has to face negative consequences. For all these reasons, a quality management system (QMS) is important for the business, as it addresses these issues and activities.

As your organization begins ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required