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ISO 9001:2015: Understand, Implement, Succeed! by Paul Palmes, Alka Jarvis

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9. Clause 8: Operation

Clause 8.1: Operation Planning and Control

When “operation planning” is talked about, it is important to understand the difference between two commonly used plans—that is, strategic and operational. The strategic plan generally sets goals and objectives, identifying a set of strategies to follow for the organization to achieve pre-established goals. It serves as a guide for management that reflects the priorities of the internal stakeholders, but does not contain detailed activity description.

By comparison, the operational plan requires various cross-functional leaders to work together to design the vision, strategies, and related activities such as processes, customer requirements, controlling of outsourced processes, ...

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