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ISO/IEC 20000: An Introduction to the global standard for service management, Second Edition by David Clifford

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CHAPTER 5: CERTIFICATION SCHEMES

The APMGI certification scheme

Certification schemes enable service providers to become certified to the standard. They effectively allow a service management team to be recognised as working well together based upon the requirements of the standard. Certification schemes should not be confused with qualification schemes or programmes. Certification schemes in this context are for service provider entities, while qualification schemes or programmes are for individuals.

The scheme which APMGI launched operates on a global basis. They register certification bodies so that these Registered Certification Bodies (RCBs) can perform audits to the additional audit rules identified by APMGI. These are documented and freely ...

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