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ISO/IEC 20000: An Introduction to the global standard for service management, Second Edition by David Clifford

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CHAPTER 7: RELATIONSHIP WITH OTHER STANDARDS

ISO/IEC 27001

The ISO/IEC 27000 family of standards is focused on Information Security Management Systems (ISMS). ISO/IEC 27001 specifies the requirements that service providers shall follow. It includes, but is not limited to, the definition and management of risks and controls pertinent to the information security policy. The standard embraces those critical elements identified in Section 6.6 ‘Information Security Management’ of ISO/IEC 20000, but also goes much further in its requirements for information security management systems.

ISO/IEC 15504

This standard provides guidance on process assessment, and specific models for particular arenas. It will help to drive out process improvement. Part 8, ...

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