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ISO/IEC 20000: An Introduction to the global standard for service management, Second Edition by David Clifford

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CHAPTER 8: THE FUTURE OF ISO/IEC 20000

Overview of the parts of ISO/IEC 20000

The following section provides a catalogue of the different parts of ISO/IEC 20000 together with predictions of when the various new parts/editions of ISO/IEC 20000 will be released. It is impossible to be specific on this, as there are many key stakeholders in the process of developing standards who have to be consulted before publication.

ISO/IEC 20000 Part 1: Edition 2 “Service management system requirements”

  • Launched 15th April 2011.
  • Provides the specifications (requirements) for IT service management systems.

ISO/IEC 20000 Part 2: Edition 2 “Guidance on the application of service management systems”

  • Expected publication by end of Q1-2012.
  • It is being updated ...

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