Chapter 11. Completing the Services Transformation

At this stage of the Services Transformation Program, all major components of the ITaaS framework have been implemented and are likely in the process of being optimized, but there is a lot more work yet to be done in order to finalize the Service delivery function of the IT operating model. With that in mind, this chapter acts as a primer for the broad and extensive efforts associated with the final phase of Services Transformation.

We begin with a review of the final phase, Phase 3, of the Services Transformation Program and its distinct workstreams. Although the efforts outlined in this section may not strike IT Transformation teams as significant as designing a Service taxonomy or portfolio, ...

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