IT as a Service (ITaaS) Framework, The: Transform to an End-to-End Services Organization and Operate IT like a Competitive Business, First Edition

Chapter 3. Change Leadership and Ensuring a Successful Transformation

Cisco’s Services Transformation Program relies on a strong change leadership program to successfully achieve the value outcomes associated with the adoption of Cisco’s ITaaS framework and transition to an end-to-end Services organization. Change leadership plays a critical role in ensuring the widespread adoption of the ITaaS framework and that it continues to create value for the IT organization and enterprise business long after the final phase of the program is completed. It also plays an important role in instigating and then fostering the cultural shift across the IT organization to one focused on delivering business value through Services and customer satisfaction. ...