Chapter 9. Modeling the Total Costs of IT Service Delivery
What reason do enterprise business leaders have for continuing to accept the operating costs of a particular business unit? What reason would they have for prioritizing, much less approving, investment costs in the same business unit? Furthermore, why would a business unit such as an Enterprise IT organization choose to leverage a Service-based view of its budget in addition to the departmental- and program-based views traditionally favored?
The answers to these questions act as the foundation for the ITaaS framework’s Service costing strategy. By now, you should recognize that understanding the total cost of Service delivery is a critical component of Service value communications. ...
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