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IT Automation: The Quest for Lights Out by Howie Lyke

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Technology

Q1:How do you deal with a heterogeneous data center for process ownership and tool selection?
A1: In a networked data center, process ownership should be centralized even if technical support is distributed across platforms. Processes such as Change Management need to have a central champion to ensure the success of the process. Heterogeneous requirements are considered during the analysis process. The consideration for automating multiple platforms will heavily affect time, scope, and budget around people and technology, as the complexity increases exponentially with each platform considered. See Chapter Four.

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