Manages end-user computing support services, including problem management, third-party software support, security administration, and software/hardware asset management to consistently deliver cost-effective performance and productivity.
Manages the problem management process and system.
Evaluates new third-party products and manages upgrades and new product introductions, as well as vendor interface and management.
Performs asset management, including the procurement process, incoming product, transfer of assets, inventory, and the "end-of-life" process.
Manages adds, changes, and deletions of users to systems, networks, applications, and databases.