Chapter 3. The Organization

Having completed the exercises in Chapters One and Two, you have established realistic expectations for your automation initiative and a clear purpose statement to match. With input from your staff, users, and management, you diagnosed the problems and opportunities of automation in the contextof your technology and process architectures. Now you need to assess the project in the context of your IT organizational structure and formally establish the team that will plan and execute the project.

A couple of years ago, I helped an insurance company address the organizational, process, and technology issues they faced ...

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