Planning the Automation Initiative
The primary purpose of this section is to highlight the particular differences and levels of effort between the technical automation project and the work to execute the administrative process enhancement and its supporting technology. You'll recall that I recommend splitting the design into two parts: technical architecture design and administrative process design. Similarly, split the implementation activity into the same categories. Implementation is dealt with in Chapter Seven: Deployment and Continuous Improvement. The following mock project plan (see Figure 4-9), containing the technical automation and administrative process enhancement and its supporting technology efforts, illustrates the split in the ...
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