The following case illustrates the breadth and complexity of an IT-enabled change programme with a sequence that follows the five stages of the IT-enabled change model. It demonstrates how business processes were redesigned and an ERP package was selected and implemented in a major subsidiary of a multinational company.
The case identifies:
the strategic context;
the alignment process and the drivers for change;
the business improvement initiatives;
designing the change;
implementing the design;
benefits of the programme;
At the start of the case Foods was one of the largest independent manufacturing and distribution drinks companies in Spain, employing more than 1000 people. It was acquired ...