The following case illustrates the breadth and complexity of an IT-enabled change programme with a sequence that follows the five stages of the IT-enabled change model. It demonstrates how business processes were redesigned and an ERP package was selected and implemented in a major subsidiary of a multinational company.

The case identifies:

  • the strategic context;

  • the alignment process and the drivers for change;

  • the business improvement initiatives;

  • designing the change;

  • implementing the design;

  • benefits of the programme;

  • case lessons.

Strategic context

At the start of the case Foods was one of the largest independent manufacturing and distribution drinks companies in Spain, employing more than 1000 people. It was acquired ...

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