Appendix. Notes

1. See the description of the Standish Report on IT projects at

2. This research was conducted by Tim O’Leary and Sharm Manwani and supported by the Change Leadership Network and Serco.

3. See report from National Audit Office at

4. The Office of Government Commerce provides a range of advice and tools that is relevant to IT-enabled business change. See

5. PRINCE2 is a process-based methodology for project management. See

6. The SFIA framework is accessible via

7. Michael Porter wrote ground-breaking books on strategic ...

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