OUTCOMES

What does this book attempt to do?

Awareness of the impact of unsuccessful projects that depend on IT has spread well beyond the computing journals. In the UK, USA and other countries many government programmes have come under intense scrutiny and the public are questioning how their tax contributions are being spent. There have been some high profile failures in the private sector so this is certainly not just an issue for the public sector and government.

The main desired outcome of this book is that it helps those who are involved in IT-enabled business change projects to understand the issues and to be more successful. A caveat is that each project is different hence there are no magic formulas and no guarantees. What can be done ...

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