SUMMARY

Projects involving technology have often been viewed as IT projects and the responsibility of the specialist IT function within an organisation. Delivering IT systems has been problematic because of a failure to clearly define the business requirements and a tendency to focus on the system as the deliverable. However, the perception of IT and its value-add is changing significantly in leading organisations. There is a greater acceptance that IT is a means to achieving business improvement rather than an end in itself.

The counterpoint is that much of the creative business change in organisations these days is enabled by IT engineering. There is a powerful but sometimes uncomfortable relationship between these two different worlds. This ...

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