IT-enabled business change, as the name suggests, uses information technology as an enabler to change the way an organisation works. In many organisations today IT is fundamental to running the core business operations. Building on this, it is often a key enabler for improving business operations. The focus here is on change. That includes changes to business processes to make them more timely and efficient. It covers the provision of enhanced information to support better decision-making. Both these types of improvement in processes and information have the potential to make people more productive. Yet many initiatives labelled as IT projects have repeatedly missed delivery dates, gone well over budget or failed ...

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