AN ILLUSTRATIVE CASE
The progress of the Metropolitan Police Service (MPS) C3i change programme illustrates the five stages of the IT-enabled business change life cycle. C3i is the MPS’s biggest-ever organisational change programme. It has redefined the command and control processes, supported by new technologies to ensure that the MPS can provide 21st century, citizen focused response policing.
The C3i Programme was designed to meet the growing demand for MPS services in a complex and evolving environment. Call volumes via the various contact channels are projected to grow to 23 million by 2010. The solutions developed by the C3i Programme have involved the integration of people, processes, information and technology to deliver an ...