For an organisation to be successful in IT-enabled business change it needs strong governance, management and execution. Governance provides an accountability framework to ensure effective business alignment and management of risk. This requires clarity of the roles of the stakeholders, who are defined as anyone who holds a ‘stake’ or interest in the change. The stakeholder concept is important in the IT-enabled business change field, and the tag of stakeholder applies to many of those who were targeted as the audience for this book in the Introduction chapter.

Key internal stakeholder roles include sponsor, business analyst, programme manager, business change manager and business actor. As highlighted previously, there ...

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