SUMMARY

This overview of IT-enabled business change has stressed the importance of understanding the different stages in the IT-enabled business change life cycle and appointing people to the key roles in making this change effective. The sponsor provides leadership and governance for the change. A key role is that of the business analyst, who has the responsibility for analysing business situations, documenting resulting requirements and identifying options for improving business systems by bridging the needs of the business with the use of IT. The delivery is led by the programme or project manager. These roles work closely with the business change managers, who oversee changes in the user work processes with the support of business actors, ...

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