TOPICS: LIFE CYCLE OVERVIEW

This chapter provides a view of IT-enabled business change that covers the process as well as studying the key stakeholders and their role within the process. It has introduced the concept of the business change life cycle. The chapter covers:

  • The definition of the term ‘IT-enabled business change’.

  • IT as a driver for business improvement.

  • IT as a core competence within the organisation.

  • The business change life cycle.

  • The stages in the business change life cycle.

  • The definition of the term ‘stakeholder’.

  • The range of stakeholder groups.

  • The roles and responsibilities of key stakeholders:

    ♦ sponsor;

    ♦ business analyst;

    ♦ programme manager;

    ♦ business change manager;

    ♦ business actor.

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