In some cases, IT will be one of the core competencies of an organisation. This is more likely to be the case in an industry where IT directly supports the product or the relationship of the organisation with the customer. If this support is provided effectively, the IT capability can be regarded as a strength. However, it is also possible that IT is a weakness in that the installed base of systems, sometimes called legacy systems, may be a barrier to change. This will be the case if the organisation needs to transform its business processes and rules but the systems modifications take so long that there is a negative impact on external and internal stakeholders.

IT may also be a source of an opportunity for example with the growth ...

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