This chapter begins to study the hard (technological) and soft (people and culture) issues that impact on an organisation’s effectiveness and which have to be carefully addressed to ensure success of an IT project. It provides the reader with an understanding of the interactions between IT and organisational performance. It covers:

  • External and internal business environments for organisations:

    ♦ the importance of understanding external environment influences;

    ♦ the importance of analysing the internal organisational capability;

    ♦ the importance of understanding culture.

  • The positive and negative impacts of IT on organisations:

    ♦ the use of IT to improve business operations;

    ♦ the use of IT to improve business information. ...

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