Gap analysis is the process of assessing the gap that has to be bridged between where an organisation is now and where it wants to be. While (nearly) all organisations are striving to improve their performance, the degree of ambition and capability varies between organisations. There are also different drivers for change that influence the size of the gap between the goal and the current state. One tool that can provide a guide to the level of change required is the model of IT-enabled business transformation, which has five levels categorised by Venkatraman (1994). The levels provide a guide on the effort required to move from a current to a desired state. The five levels in the model include two evolutionary and three revolutionary ...

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