Moving to the next stage requires a definition of the gaps, options, proposed solution and implementation approach. These all help to define the required areas for change and the relative size of these areas within the overall programme. Yet there is a tendency for organisations to structure and resource the programme with the technology components of IT applications and infrastructure taking a more prominent role than the other components needed for success.

At one level, this is understandable since the IT investment is usually more visible with external expenditure on hardware, software and consultants. The danger is that the other changes in processes, people and data are relatively under-resourced particularly if ...

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