The chapter has covered the second stage of the IT-enabled business change life cycle. This stage of defining the business improvement marks the transition from alignment to a more detailed understanding of the required improvement. It needs a holistic understanding of the scope and benefits of the proposed improvement supported by a business case covering the costs, benefits and risk analysis.

These, with other selected criteria, will help to decide the best option for the business solution and outline the areas of required change so that these can be designed appropriately as covered in the business change design chapter.

The importance of programme management has been highlighted and this theme is also further developed in the next ...

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