The objective of this chapter is to provide an understanding of the business analysis approach to identifying business improvements. It introduces tools and approaches used to establish, to evaluate, plan and manage an IT-enabled business change programme. The topics cover:

  • The principles of taking a systemic view.

  • The holistic approach to business improvement.

  • The principles of the gap analysis approach.

  • The contents of the business case including the cost-benefit analysis.

  • The need to identify and evaluate options for business change.

  • The importance of risk analysis in evaluating options in the business case.

  • Presenting a business case that engages and convinces the stakeholders.

  • The range of areas where changes ...

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