It is important to take a systemic view of business change because:
(a) IT professionals understand systems and are the main group interested in business change;
(b) there are often interdependencies and interactions between IT systems;
(c) organisations are complex and change to one area is likely to impact upon other areas;
(d) IT systems are usually the key element in driving business change.
The focus of this question is on business change rather than the interaction between systems or IT professionals.
What is the terminology used to describe the process views that need to be mapped in a process redesign?
(a) ‘Current’ and ‘possible’.
(b) ‘Today’ and ‘to be’.
(c) ‘As is’ and ‘to ...