Q: Question 12

It is important to take a systemic view of business change because:

(a) IT professionals understand systems and are the main group interested in business change;

(b) there are often interdependencies and interactions between IT systems;

(c) organisations are complex and change to one area is likely to impact upon other areas;

(d) IT systems are usually the key element in driving business change.

A: Discussion

The focus of this question is on business change rather than the interaction between systems or IT professionals.

Q: Question 13

What is the terminology used to describe the process views that need to be mapped in a process redesign?

(a) ‘Current’ and ‘possible’.

(b) ‘Today’ and ‘to be’.

(c) ‘As is’ and ‘to ...

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