There are many elements that form an IT-enabled business change. This chapter takes the main areas in turn, examines their main components and shows how the various elements interrelate. It looks at the organisational and people aspects as well as the IT involved. It covers:

  • Aspects of organisational change:

    ♦ the organisation structure including boundaries and relationships;

    ♦ the principles of performance measurement;

    ♦ the identification of key attributes of the organisational culture.

  • Aspects of people change:

    ♦ understanding the differences between jobs and roles;

    ♦ the identification of training needs;

    ♦ the importance of motivation and reward.

  • Aspects of process change:

    ♦ the difference between a function and a ...

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