A key decision in planning the implementation is to determine whether the components of the solution should be purchased or developed.

Purchasing solution components

An application that is purchased is sometimes known as an ‘off-the-shelf’ package or ‘commercial off-the-shelf’ (COTS) packages. The methodology for a COTS package is different from that of an in-house development since the aim is ideally to match the software functionality to the business process without modification of the program code. Flexible COTS packages have a large number of parameters that can be set to satisfy the specific business rules of an organisation.

Although organisations start with the intention of having no in-house development, many ...

Get IT-Enabled Business Change now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.