In this chapter the reader learns about the processes that should be employed in the introduction of IT-enabled business change. Taking each in turn, it covers the entire life cycle from inception to implementation to final review. The topics include:

  • Planning the implementation:

    ♦place of planning in the business change life cycle;

    ♦deciding the approach to accepting the solution;

    ♦deciding the approach to deploying the solution;

    ♦deciding the approach to ensuring buy-in of the solution.

  • Acquiring the solution:

    ♦place of acquisition in the business change life cycle;

    ♦development approaches;

    ♦procurement approaches;

    ♦the importance of documentation.

  • Deploying the solution:

    ♦place of deployment in the business ...

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