Many business change projects fail to deliver the benefits on which the investment was originally justified. Some surveys suggest that 30–40% of systems to support business change deliver no benefits whatsoever. The ongoing costs will usually be monitored – but the anticipated benefits are not so easy to quantify and track. Benefits management ensures that business change achieves the expected results by translating business objectives into measurable benefits that can be systematically tracked. This chapter examines the types of benefits and how these relate to financial measures. It considers non-financial benefits linked to a balanced scorecard approach. Measurement of benefits is supported through key performance ...

Get IT-Enabled Business Change now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.