What is always a characteristic of a KPI?
(a) It is calculated using a computer system.
(b) It is capable of being quantified.
(c) It is applicable to all business functions.
(d) It measures the performance of a manager.
KPIs do not have to be calculated by a system nor do they have to be applicable across the whole of a business or measure management performance. While KPIs may do all of these things the one characteristic they must have is to be quantifiable.
What do the initials CSF stand for?
(a) Change solution factor.
(b) Change success factor.
(c) Critical success factor.
(d) Critical solution factor.
This is a straightforward question if you are familiar with ...