Q: Question 36

What is always a characteristic of a KPI?

(a) It is calculated using a computer system.

(b) It is capable of being quantified.

(c) It is applicable to all business functions.

(d) It measures the performance of a manager.

A: Discussion

KPIs do not have to be calculated by a system nor do they have to be applicable across the whole of a business or measure management performance. While KPIs may do all of these things the one characteristic they must have is to be quantifiable.

Q: Question 37

What do the initials CSF stand for?

(a) Change solution factor.

(b) Change success factor.

(c) Critical success factor.

(d) Critical solution factor.

A: Discussion

This is a straightforward question if you are familiar with ...

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