In this final chapter of the book there are some outstanding goals.

The first is to summarise the techniques for IT-enabled change that have been described in this book. Each of the techniques has been covered in the relevant chapter, hence this summary is primarily for the purpose of a review.

The techniques are categorised as change management and business modelling approaches. They are a valuable part of the toolbox for an IT-enabled business change professional. A related part of the armoury is to understand and gain the skills required to deliver successful IT-enabled business change.

Following the summary of techniques there is a section on skills which consolidates many of the identified business change and IT skills in relation ...

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