This book has covered a range of techniques. Below is a summary of these techniques grouped under the categories of change management and business modelling. Change management techniques are those that primarily support the transition of organisation and people into the new environment. Business modelling techniques are those that are designed to capture the current and target views of how the organisation delivers value.

In considering where to position the techniques this is to some extent a matter of judgement. Some have a good fit to one stage in the IT-enabled business change life cycle, others can be applied at multiple stages. The aim has been to find the ‘centre-of-gravity’, which is where the technique is most ...

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