Business change techniques
The objective of this chapter is to provide the reader with an understanding of the best-practice techniques that are available to support IT-enabled business change. It examines the key techniques and how they can be applied to a business change programme. It includes:
The principles of change management techniques:
♦ force field analysis;
♦ communications plans;
♦ stakeholder relationship management;
♦ consultancy skills and techniques;
♦ business requirements elicitation and analysis.
The identification, evaluation and selection of business change opportunities.
The analysis of the impacts of proposed business changes.
IT-enabled business change transformation.
Analysis of ...