Business change techniques

The objective of this chapter is to provide the reader with an understanding of the best-practice techniques that are available to support IT-enabled business change. It examines the key techniques and how they can be applied to a business change programme. It includes:

  • The principles of change management techniques:

    ♦ force field analysis;

    ♦ unfreeze–transition–freeze;

    ♦ communications plans;

    ♦ stakeholder relationship management;

    ♦ consultancy skills and techniques;

    ♦ business requirements elicitation and analysis.

  • The identification, evaluation and selection of business change opportunities.

  • The analysis of the impacts of proposed business changes.

  • IT-enabled business change transformation.

  • Analysis of ...

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