This Glossary was compiled by members of the ISEB IT-Enabled Business Change qualification working party.

Activity sampling

An investigation technique carried out to determine the amount of time individuals spend on different aspects of their work. This approach involves the collection of data that may be used for statistical analysis.

Application life cycle

The approach taken to the management and control of all application-related activities and information over the application and asset life cycle. This includes both the development or acquisition of the application, its customisation and integration, its delivery and subsequent support and management as a service to the business.

Balanced scorecard

A balanced business ...

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