Chapter 4

Preventive Maintenance and Troubleshooting

Objectives

Upon completion of this chapter, you will be able to answer the following questions:

  • What are the benefits of preventive maintenance?

  • What are the most common preventive maintenance tasks?

  • What are the elements of the troubleshooting process?

  • What are common problems and solutions when troubleshooting a PC?

Key Terms

This chapter uses the following key terms. You can find the definitions in the glossary at the end of the book.

closed-ended questions page 170

cloud storage page 168

data backup page 168

Device Manager page 171

Event Viewer page 170

open-ended questions page 170

preventive maintenance page 164

Task Manager page 172

troubleshooting page 167

troubleshooting process ...

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