IT for Business (IT4B) - From Genesis to Revolution, a business and IT approach to digital transformation

Book description

Learn how to integrate well-known concepts, methods and processes from ITIL® and COBIT®, combining the best from each approach. IT4B is not about reinventing your favourite method, but putting it into the context of improvement and identifying any potential gaps.

Written by service management experts with years of real-life experience, ensuring sensible, practical and effective advice.
This book reads like a conversation on IT service management. Rather than reinventing traditional IT frameworks or methods, IT4B provides a coherent understanding of digital readiness for your enterprise. It offers insight and coaching, rather than ready-made advice. This book aims to:
  • Use well-known service management concepts, methods and processes to focus on digital innovation;
  • Promote a reuse-reduce-recycle approach to improve projects, rather than grow-expand-explode; and
  • Use the IT4B framework as a lens that will guide all your projects.
So what is IT4B?
IT ‘4’ for business is an acronym for the business community to use, and is intended to help the business side of a company determine whether their IT is ‘aligned’ or ‘integrated’ and what is missing.

This book serves as a guide for the identification and the implementation of IT methods.

Table of contents

  1. Cover
  2. Title
  3. Copyright
  4. Foreword
  5. About The Authors
  6. Acknowledgements
  7. Contents
  8. Technology Transforming Art
    1. Hockney on IT4B
    2. Hockney and the 15th-century painting transformation
    3. How is IT4B used?
  9. Chapter One: From Genesis to Revolution
    1. Que sera, sera, what will IT4B
    2. Taking Tiger Mountain (by Strategy)
  10. Chapter Two: It’s a Question of Balance
    1. Expanding the concepts
    2. The camera obscura for business and IT
  11. Chapter Three: The ‘Roman Riding’ of Governance
    1. Governance is not the same as management
    2. Outcome (and output)
    3. Developments & Trends
    4. Identifying strategic themes
    5. Prioritisation and governance
    6. Effectiveness & Efficiency
    7. Effectiveness versus efficiency
    8. Effectiveness and efficiency in the real world
    9. Management reports
    10. The ‘output’ or the ‘outcome’?
    11. Opportunities & Risks
    12. Risk
    13. Opportunity
  12. Chapter Four: The Equilibrium of Strategy
    1. The dynamics of strategy and IT
    2. Gateway guidance
    3. Outcome and output
    4. Architecture & Portfolio
    5. Strategies and the stages of strategy development
    6. Roles & Responsibilities
    7. Roles & Responsibilities
    8. Objectives & Requirements
    9. Managing the relationship with the customer
    10. E-business
    11. Problems
    12. Sourcing & Sponsoring
  13. Chapter Five: The Outer Limits of Improvement
    1. What could possibly go wrong by improving?
    2. Improvement and IT
    3. Output or outcome?
    4. Resources & Activities
    5. Digital service requirements
    6. Design of the digital service
    7. Assembly
    8. Maintain your stakeholder perspectives on IT
    9. Skills & Competences
    10. Understanding capabilities
    11. Design & Realisation
    12. Design phase
    13. Build phase
    14. Review & Validation
  14. Chapter Six: The Challenge of Operation
    1. The front line
    2. Output (and outcome)
    3. Contracts & Agreements
    4. Managing contracts and service performance
    5. What is contract management?
    6. Intelligent/informed customer capability
    7. Managing multiple interfaces
    8. Who is involved?
    9. Critical success factors
    10. Foundations for contract management
    11. Other issues
    12. Implementation & Transition
    13. Deployment & Maintenance
    14. Checklist/activities
    15. Requirements
    16. Design
    17. Build
    18. Deploy
    19. Operate
    20. Service & Support
    21. Service & Support for the business
    22. Supporting the user of digital services
  15. Chapter Seven: Digital Readiness and Innovation
  16. Chapter Eight: Mythical Airlines Case Study
    1. Mythical Airlines Ltd
    2. The IT interaction
    3. Think about service characteristics
    4. Partners
    5. Key points
    6. Transactions
    7. Training and documentation
  17. Chapter Nine: The Bottom Line
    1. Transformation
    2. The key drivers of transformation
    3. Define digital
  18. Appendix A: Theories About Organisational Change
    1. Why IT4B?
  19. Appendix B: Useful Pointers In Formulating Business And IT strategy
    1. General
    2. Requirement focus
    3. Demand focus
    4. Purchasing approach
    5. Service definition
    6. Current service performance
    7. Degrees of integration
    8. Technology familiarity and maturity
  20. Appendix C: A Communications Strategy
  21. Appendix D: Skills
    1. Successful delivery skills framework
    2. Possible maturity levels
    3. How the framework could be designed
    4. How to use the framework
    5. Leadership
    6. Finance
    7. Programme and project delivery
    8. Specific responsibilities
  22. Appendix E: Thoughts About Testing The Design Of Services
    1. Test management
  23. Appendix F: Performance
    1. Design or procurement details
    2. Effectiveness
    3. Performance
  24. Appendix G: Maintenance
    1. Optimise
    2. People
    3. Business process
    4. Technology
  25. Further Reading

Product information

  • Title: IT for Business (IT4B) - From Genesis to Revolution, a business and IT approach to digital transformation
  • Author(s): Brian Johnson, Walter Zondervan
  • Release date: June 2018
  • Publisher(s): IT Governance Publishing
  • ISBN: 9781787780019