APPENDIX B: USEFUL POINTERS IN FORMULATING BUSINESS AND IT STRATEGY

General

How might our IT strategy constrain sourcing options?

What is our future technical direction or strategy?

What technology issues need to be considered?

Are we constrained by legacy systems?

How important is the service?

What impact does it have on the business?

Is it core or non-core, strategic or useful?

Can we regard the service as a commodity? Or does it differentiate us in some way?

Requirement focus

Is the requirement oriented towards acquiring resources that we will manage?

Or is it oriented towards a defined result, outcome or defined level of service performance?

What benefits are sought: is the emphasis on cost savings or on improvement in business value?

Demand ...

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