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IT Inventory and Resource Management with OCS Inventory NG 1.02 by Barzan Tony Antal

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Helpdesk and issue tracking functions of GLPI

The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called "tracking" functions, but it deals with tickets. The interface allows two kinds of searching mechanisms: basic and advanced. There are lots of criteria and parameters based on which the results are queried. Tickets are used to report issues, ask for servicing/help, and helpdesk-related tasks.

At the Helpdesk section, we can add tickets. This form can be loaded up by any user. The previous Tracking is only possible for technicians and administrators. Tickets can be added both retroactively (meaning historical, just for archiving purposes) or as new ones.

Tickets can be assigned ...

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