CHAPTER 1Introduction
Information technology (IT) professionals worldwide are searching for the “next solution” that can save money and improve quality. Applying standardized project management tools and techniques is resulting in handsome dividends on new development projects, yet new projects account for only half of IT professionals’ responsibilities. The other half is running system maintenance. It has been years since we saw the maintenance hype for the Year 2000 cleanup effort. Now is therefore an appropriate time to modify project management tools and techniques so they can serve the business of IT maintenance—the next solution!
Maintenance delivers a service, while projects deliver a product. Basic project management thus does not apply ...
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