CHAPTER 2Project Management versus IT System Maintenance
applying the tools and techniques of project management to systems maintenance is not a straightforward process. Why not? The IT industry benefits greatly from project management best practices when managing projects. Can’t we apply these best practices to other endeavors in IT, such as maintenance? This chapter compares project management to IT system maintenance and answers these questions.
According to the PMBOK® Guide, a project is “a temporary endeavor undertaken to create a unique product, service, or result.” In IT terms, a project is established to deliver a new system, a major software revision, or a new hardware platform. Key project attributes are a unique deliverable and project ...
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