IT Maintenance

CHAPTER 4Scope of Maintenance

as Stephen R. Covey wrote in the Seven Habits of Highly Effective People, Habit Number 2 is, “Begin with the end in mind.” This is the basis for successful planning. Let’s begin maintenance with the end in mind. So, in the end, what does a maintenance team actually do, and what services should be included?

This chapter presents the very heart of IT maintenance, as depicted in the maintenance Process Groups Diagram in Figure 4-1. The Executing Processes are the core services of what maintenance performs (executes) and is represented in more detail later as the Maintenance Machine. The Maintenance Machine and the corresponding Controlling Processes depicted in Figure 4-1 represent the end point that we will strive ...