IT Maintenance

CHAPTER 17Cost Control

Cost control is nothing new for project management. With any project, it is important to accurately track and control the actual project’s expenditures in accordance with the approved budget. In this regard, there is not that much of a difference with maintenance.

However, at the lower level, maintenance has some specific characteristics. While a project’s expenditures are combined in order to produce one price for the customer, maintenance costs should be associated back to the types of services the customer is receiving and what customer the service was for (assuming multiple budget authority customers). Chapter 7, “Cost Estimate,” provided several methods for estimating how much the maintenance effort should cost. Now ...