CHAPTER FIFTEEN Enterprise Applications

The very life blood of our enterprise.

WILLIAM SHAKESPEARE (KING HENRY IV, PT 1., ACT IV, SCENE 1)

CHAPTER TABLE OF CONTENTS

1. E-mail 411
2. Directory Services 423
3. Enterprise Resource Planning 427
4. Additional Resources 430

An “enterprise application” is an application that is widely used throughout the organization, and integrates the operations of many different departments and functions. Enterprise applications are very valuable but can be very complex pieces of software. They require extensive planning to implement, and can be very expensive.

For large companies, with hundreds and thousands of users, the value of connecting all of their functions is enormous, but so are the tasks of implementing ...

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