IT Manager's Handbook: The Business Edition

Index

0 – 9 and Symbols

• 360 review

  • definition, 57, 343

  • implementation, 58

  • pros ands cons, 58

A

• Access control

  • network, 243

  • review, 242

• Account, security, 236, 242

• ACD See Automatic Call Distribution

• ACT Model, disaster recovery, 284–285

• Administrator account, security, 238

• Advantages and Disadvantages of “Experienced Workers” and “Relative Newbie Workers”, 72–73

• Adware, definition, 245, 343

• AES, definition, 343

• Agile development, definition, 343

• Annual Licensing, definition, 343

• Archiving, e-mail, 216–217

• Asset management, definition, 343

• Auditor, compliance, 266–267

• Authentication

  • challenge–response, 239

  • identity management, 240

  • single sign-on, 239–240

  • two-factor authentication, ...