10 SERVICE PORTFOLIO MANAGEMENT
INTRODUCTION AND SCOPE
The service portfolio, which gives a management-level view of all IT services as they move through the service lifecycle, is a critical management system in service management. It has three parts:
- The service pipeline that holds information on services that are under development.
- The service catalogue that holds details of all services either already in production or ready to move into production.
- Retired services that have been discontinued from operational use.
The service portfolio therefore provides a complete picture of all services under development for future delivery, services in production and services that have come to the end of their productive life. It is the foundation ...
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