The answers to questions in this chapter are on page 28.
Which of the following describes the main way in which the Service Strategy publication can assist an organisation?
A To manage strategic relationships within the IT industry
B To implement ITIL within an IT organisation
C To enable strategic integration with customers and suppliers
D To develop Service Management as a strategic asset
See Guide Chapter 2
Which of the following statements about the Service Portfolio are correct?
1 The Service Portfolio represents the investments made by a service provider
2 The Service Portfolio includes third party services that are part of service offerings
3 The Service Portfolio represents the ability of a service ...