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IT Service Management Foundation Practice Questions by Nigel Mear, Tony Gannon, Steve Mann

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ANSWERS TO ‘SERVICE STRATEGY’ QUESTIONS

SS 01 D

The main purpose of the Service Strategy publication is to help organisations transform Service Management into a strategic asset. To operate and grow successfully in the long term, service providers must have the ability to think and act in a strategic manner. The Service Strategy publication provides guidance on how to develop such abilities.

SS 02 B

All three statements are correct regarding the Service Portfolio. A Service Portfolio describes a provider’s services in terms of business value and is used to manage the entire lifecycle of all services.

SS 03 C

The Service Pipeline is a subset of the overall Service Portfolio and contains details of business requirements that have not yet ...

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